Terms & Conditions
Terms & Conditions
Last Updated: June 1, 2026
These Terms & Conditions govern your use of the Novelle Boutique website and all purchases made through our online store. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Returns & Refund Policy, Shipping Policy, Cookie Policy, and any other policies published on our website.
If you do not agree with these Terms & Conditions, please do not use our website or place an order.
1. Company Information
Novelle Boutique
Email: info@novelleboutique.co.uk
Throughout these Terms & Conditions, references to "we," "us," and "our" refer to Novelle Boutique.
References to "you" and "your" refer to the customer, visitor, or user of our website.
2. Eligibility to Purchase
By placing an order through our website, you confirm that:
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You are at least 18 years of age or have permission from a parent or legal guardian.
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You are legally capable of entering into binding agreements.
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The information you provide is accurate, complete, and current.
We reserve the right to refuse or cancel orders where inaccurate information has been provided.
3. Products and Product Information
We make every effort to ensure that all product descriptions, images, pricing, and specifications displayed on our website are accurate and up to date.
However:
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Product colors may vary slightly depending on screen settings and device displays.
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Minor variations in appearance, packaging, or specifications may occur.
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We cannot guarantee that all product information is entirely error-free.
In the event of a pricing error, typographical mistake, or incorrect product information, we reserve the right to correct the error and cancel or refuse affected orders where permitted by law.
4. Orders and Payments
All orders are subject to acceptance and availability.
Once an order has been placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.
We reserve the right to:
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Refuse any order
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Limit quantities purchased
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Cancel orders suspected of fraud or misuse
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Request additional verification when necessary
Orders will only be processed after full payment has been successfully received.
Available payment methods may vary depending on your location and are displayed during checkout.
All transactions are processed through secure third-party payment providers.
5. Pricing
All prices displayed on our website are shown in the applicable currency selected on the website.
We reserve the right to:
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Change prices without prior notice
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Correct pricing errors
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Modify promotions or discounts at any time
The price charged will be the price displayed at the time the order is placed.
6. Order Processing and Delivery
Novelle Boutique works with international fulfillment partners and suppliers to provide products directly to customers.
Processing Time
Orders are typically processed within:
1–3 business days
Estimated Shipping Time
After processing, delivery generally takes:
1–7 business days
Actual delivery times may vary depending on:
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Destination country
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Customs procedures
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Carrier delays
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Public holidays
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Seasonal demand
Delivery estimates are provided as guidelines only and are not guaranteed.
7. Customs, Duties, and Import Charges
For international orders, customs duties, import taxes, VAT, or other government fees may apply depending on local regulations.
Customers are responsible for complying with local import requirements and for paying any applicable charges unless otherwise stated.
Novelle Boutique is not responsible for delays caused by customs inspections or clearance procedures.
8. Returns and Refunds
Returns, exchanges, and refunds are governed by our separate Returns & Refund Policy.
Customers should review that policy carefully before making a purchase.
To request a return or refund, please contact:
9. Order Changes and Cancellations
Because orders are processed quickly, modifications or cancellations cannot always be guaranteed once an order has been placed.
Customers should contact us immediately if they need assistance with an order.
If fulfillment has already begun, cancellation may no longer be possible.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Novelle Boutique shall not be liable for:
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Indirect or consequential damages
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Loss of profits
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Loss of business opportunities
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Delays beyond our reasonable control
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Carrier-related delivery issues
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Customs-related delays
Our total liability for any claim relating to a product or order shall not exceed the amount paid by the customer for the relevant product.
Nothing in these Terms & Conditions excludes any rights that cannot legally be excluded under applicable consumer protection laws.
11. Shipping Address Responsibility
Customers are responsible for ensuring that all shipping information provided during checkout is accurate.
We cannot be held responsible for:
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Incorrect addresses provided by customers
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Failed deliveries resulting from inaccurate information
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Additional shipping costs caused by address errors
If an address correction is required, customers should contact us as soon as possible after placing their order.
12. Intellectual Property
All content available on the Novelle Boutique website, including but not limited to:
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Logos
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Product images
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Website design
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Graphics
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Text
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Branding materials
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Videos
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Icons
is the intellectual property of Novelle Boutique or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
13. User Conduct
You agree not to:
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Use the website for unlawful purposes
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Interfere with website security or functionality
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Attempt unauthorized access to systems or data
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Submit false or misleading information
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Engage in fraudulent activity
Violation of these provisions may result in account restrictions, order cancellation, or legal action where appropriate.
14. Complaints and Customer Support
We strive to provide excellent customer service.
If you have a complaint regarding a product or service, please contact us at:
To help us resolve your issue efficiently, please include:
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Your order number
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A detailed description of the issue
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Relevant photographs where applicable
We aim to respond to customer inquiries within 5 business days.
15. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and processing of information as described in that policy.
16. Changes to These Terms
We reserve the right to update, modify, or replace these Terms & Conditions at any time.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review these Terms periodically.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Novelle Boutique operates, without prejudice to any mandatory consumer rights granted under local law.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts as required by applicable law.
18. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Novelle Boutique
Email: info@novelleboutique.co.uk