Shipping & Delivery Policy

Last Updated: June 1, 2026

At Novelle Boutique, we are committed to delivering your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Novelle Boutique, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Delivery Times

After processing, most orders are delivered within:

1–7 business days

Delivery times are estimates only and may vary depending on:

Destination country or region
Local carrier operations
Customs inspections
Weather conditions
Public holidays
Peak shipping periods

While we strive to meet estimated delivery times, delays occasionally occur that are outside our control.

3. Fulfillment and Shipping Origin

To reduce unnecessary waste, improve efficiency, and support a more sustainable fulfillment process, certain products may be shipped directly from our trusted international suppliers.

Depending on product availability and destination, your order may be fulfilled from one of our supplier facilities or logistics partners.

As a result, shipping routes and delivery times may vary between orders.

4. Shipping Costs

Shipping costs are calculated during checkout and may vary based on:

Delivery destination
Product weight and dimensions
Shipping method selected
Promotional offers currently available

Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Tracking Your Order

Once your order has been dispatched, you will receive tracking information via email.

Customers are encouraged to monitor shipment progress using the tracking link provided.

Tracking updates are generated by third-party shipping carriers and may occasionally take time to refresh after shipment.

If tracking information appears delayed or unchanged for several days, this does not necessarily indicate that the package has been lost.

6. Customs, Duties, and Import Charges

For international shipments, customs duties, import taxes, VAT, or other local government fees may apply depending on your country's regulations.

These charges, where applicable, are the responsibility of the customer unless otherwise stated during checkout.

Novelle Boutique is not responsible for delays caused by customs processing, inspections, or clearance procedures.

7. Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify:

Recipient name
Street address
Postal code
City and country
Contact information

If incorrect shipping details are provided, delivery delays, failed deliveries, or additional shipping charges may occur.

Should you notice an error in your shipping information, please contact us as soon as possible at:

info@novelleboutique.co.uk

While we will make every effort to assist, address changes cannot be guaranteed once an order has entered processing.

8. Delivered Packages

A shipment is considered successfully delivered when the shipping carrier's tracking system confirms delivery to the address provided during checkout.

If tracking indicates that a package has been delivered but cannot be located, customers should:

Check around the delivery location.
Verify with household members, neighbors, or building management.
Contact the shipping carrier directly.
Contact our customer support team for assistance.

We will gladly help investigate delivery issues whenever possible.

9. Delayed or Lost Shipments

If your order appears significantly delayed or you believe it may be lost in transit, please contact us before initiating a payment dispute or chargeback.

Our support team will work with the carrier and fulfillment partners to investigate the shipment and determine the most appropriate resolution.

10. Multiple Shipments

In some cases, items from the same order may be shipped separately due to:

Product availability
Warehouse locations
Supplier logistics
Package size limitations

If this occurs, you may receive multiple tracking numbers and deliveries on different dates.

11. Force Majeure

Novelle Boutique shall not be held responsible for delays or delivery failures resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather conditions
Customs delays
Government restrictions
Transportation disruptions
Labor disputes
Public health emergencies

In such situations, delivery timelines may be extended accordingly.

12. Contact Information

If you have any questions regarding shipping, delivery, tracking, or your order status, please contact us:

Novelle Boutique
Email: info@novelleboutique.co.uk

Our customer support team will be happy to assist you.

Shipping & Delivery Policy