Payment Policy

Payment Policy

Last Updated: June 1, 2026

At Novelle Boutique, we strive to provide a secure, convenient, and reliable payment experience for all customers. This Payment Policy outlines the payment methods we accept, how payments are processed, and important information regarding refunds.

By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We offer a variety of secure payment options. Available payment methods may vary depending on your country, device, or location.

Accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • iDEAL

  • Bancontact

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

  • Other locally available payment methods displayed at checkout

The payment options available to you will be shown during the checkout process.

2. Secure Payments

Your security is important to us.

All payments are processed through certified and secure third-party payment providers using SSL (Secure Socket Layer) encryption technology.

This ensures that your payment information remains protected during transmission.

Novelle Boutique does not store or have direct access to your complete payment card details.

3. Payment Authorization

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.

  • The billing information provided is accurate and complete.

  • Sufficient funds or credit are available to complete the transaction.

We reserve the right to decline, cancel, or place an order on hold if payment authorization cannot be obtained or if fraudulent activity is suspected.

4. Order Processing

Orders are only processed after full payment has been successfully received and verified.

If a payment is declined, canceled, or flagged for review by the payment provider, your order may be delayed or canceled.

You will be notified if additional verification is required.

5. Currency

All prices displayed on our website are shown in the currency selected on the website.

Depending on your bank or card issuer, currency conversion fees or international transaction fees may apply.

These charges are determined solely by your financial institution and are not controlled by Novelle Boutique.

6. Refunds

If you are eligible for a refund under our Returns & Refund Policy, refunds will be issued to the original payment method used during purchase.

Approved refunds are typically processed within 14 business days after:

  • The returned item has been received (where applicable); and

  • The return has been reviewed and approved.

Please note that processing times may vary depending on your bank, card issuer, or payment provider.

7. Fraud Prevention

To protect both our customers and our business, we reserve the right to:

  • Conduct payment verification checks

  • Request additional information when necessary

  • Refuse transactions suspected of fraud, abuse, or unauthorized activity

Any suspicious activity may result in order cancellation and further investigation.

8. Failed or Duplicate Payments

If you believe you have been charged incorrectly or have experienced a duplicate payment, please contact our customer support team as soon as possible.

We will investigate the matter and work with our payment provider to resolve any verified issues promptly.

9. Contact Information

If you have any questions regarding payments, billing, or refunds, please contact us:

Novelle Boutique
Email: info@novelleboutique.co.uk

Our support team will be happy to assist you.